English

  • PRODUCTS
    • NOZA
    • NOZA S
    • X5 Evo
    • X3
    • X5 Evo x Bianchi
    • X5
    • HS5
    • TS5
  • WHERE TO BUY
  • ROUTES
  • Shop
  • |
  • LOGIN
English

通知

Home > FAQ

FAQ

  • NOZA S - Product Information
  • NOZA S - Setup & Troubleshooting
  • NOZA S Workout App

NOZA S - Product Information
  • Q:Bike Compatibility
    The Xplova NOZA S is compatible with most bike styles and types; however, exclusions may include various single speed, track, recumbent, and some thru axle bikes.

    - Hub Types: 130 / 135mm Quick Release, 12x142 / 12x148mm Thru Axle

    - Rear Wheel Size:
    Road: 650c, 700c
    Mountain: 24", 26"

    - Drivetrain (With Additional Purchase): 8/9/10/11 Speed SRAM/Shimano
  • Q:Device Compatibility
    Windows / Mac
    The Xplova NOZA S supports various Windows and Mac applications with Bluetooth and/or ANT+ capabilities.

    3rd Party Applications
    The Xplova NOZA S knows the ANT+ FE-C & Bluetooth protocol, so is compatible with many 3rd party apps, including Zwift, TrainerRoad, PREPRO, Bkool, Onelap, Thinkrider, Road Grand Tours, and many more.
  • Q:Design Specifications
    Dimension (installed):593*514*465 mm
    Total weight (unboxed):17 Kg
    Flywheel weight:5.9 Kg
    Sound Level:58 dB (@30KPH)
    Max. power output:2500W (@58KPH)
    Max. simulated incline:18% (@70KG)
    Accuracy:+ / - 2.5%
    Connectivity:ANT+, ANT+ FE-C, Bluetooth Smart
    Firmware upgradeable:Yes
    Electrical Requirements:100-240V~1.5A 50-60 Hz
  • Q:In the Box
    1. Noza S
    2. Front Leg
    3. Rear Leg
    4. Square head hex bolt (x25) bolt (x2)
    5. Nuts (x2)
    6. Bolts (x2)
    7. 1.8mm Spacer
    8. Drive Side Adapter for 130mm and 135mm Quick Release
    9. Drive Side Adapter for 12x142 and 12x148 Thru Axle
    10. Reversible hub spacer for Thru Axle
    11. Front Leg Adjustment Knob
    12. Hex Tool
    13. Quick Release Skewer
    14. AC Power Adapter
    * Use of non-Xplova power adapter might lead to high risk of damage to the Noza S unit.
  • Q:Product Care
    The Xplova NOZA S requires minimal cleaning and maintenance if dirt or grime collects. If cleaning is needed, clear any debris and use a moist, soft cloth to wipe surfaces, avoiding dripping moisture into any part of the Xplova NOZA S itself. Also avoid using strong cleaning agents as these may damage or reduce the lifespan of your Xplova NOZA S.

NOZA S - Setup & Troubleshooting
  • Q:Quick Start Guide
    Download the Full Xplova NOZA S Quick Start Guide as a PDF for instructions.
    A must read notice for the Noza S owners during the installation!
  • Q:Does the Xplova NOZA S need to be zero reset/calibrated?
    No. The Xplova NOZA S is designed to automatically zero reset itself when it is connected to a power source. Therefore, when the power cord on the unit is unplugged then replugged, the controller will zero reset itself automatically. To ensure power accuracy, do not ride on the unit 10 seconds before reconnecting the unit to a power source.
  • Q:Is spindown necessary for the Xplova NOZA S?
    Please down the Xplova Workout app and seach for Noza S to connect. Go to setting > device setting > Spindown calibration and follow the in app instruction to proceed to the calibration.
  • Q:Indicator Light Descriptions
    When you connect the trainer to a power source, the indicator light will change from red to blinking blue twice. This light signal means the trainer's control board is performing auto testing and zero reset. When the light stays in blue, it means the control board has completed testing and auto zero reset. At this time, the unit is in stand-by mode and ready to be used.
  • Q:Indicator light is red
    Noza S is not working properly. Please remove the power supply and replug in the power cord. If the issue remains, please contact the stores or repair center for more support.
  • Q:Indicators in blinking blue light
    Riding status
  • Q:Indicator light stays in blue color
    Noza S in standby status
  • Q:Blinking indicators
    Not yet pairing with Bluetooth successfully
  • Q:Indicator light stays on
    Connect to the bluetooth
  • Q:Why is the indicator light off?
    Here are some possible reasons why the indicator light is off:

    1. Not connected to a power source:
    Please check if the power cable is connected properly.

    2. Bad connection between the power supply plug and trainer base:
    Please unplug and replug the power supply. If the unit is still unable to function normally, please contact your distributor to replace the plug or power supply.

    3. Power supply malfunction:
    Check if the indicator light on the power supply lights up. If it doesn't, please replace the power supply. Please refer to the manual for the specifications of the power supply for this trainer. The use of any power supply of a different specification with this trainer is prohibited.

    4. If none of the above solves the problem, please contact your original dealer or service centre for assistance.
  • Q:Why is there a severe deviation in power?
    Power zero reset malfunction:
    Zero reset the trainer by unplugging it from the power source, waiting for 20 seconds, then replugging. Do not pedal or move anything on the unit for at least 10 seconds before replugging.
  • Q:I am unable to connect via Bluetooth. Why?
    Here are some possible reasons why you are unable to connect via Bluetooth:

    1. Not connected to a power source: Check if the power cable is connected properly and if the light signal is normal.

    2. Bluetooth is not enabled on your 3rd party simulation device: Check if Bluetooth is enabled on your phone or computer.

    3. If none of the above solves the problem, please contact your original dealer or service centre for assistance.
  • Q:The connection is working but the power seems low?
    Here are some possible reasons why the connection is working but the power seem low:

    1. Power zero reset malfunction:
    Zero reset the trainer by unplugging it from the power source, waiting for 20 seconds, then replugging. Do not pedal or move anything on the unit for at least 10 seconds before replugging.

    2. If none of the above solves the problem, please contact your original dealer or service centre for assistance.

NOZA S Workout App
  • 2019.11
    NOZA S Firmware Release Note
    Android and IOS version 1.125
    1. ZWIFT BLE connection problem improvement
    2. Power accuracy improvement
    3. Road feel improvement in free ride mode under ZWIFT

  • 2019.10
    NOZA S Firmware Release Note
    Android 1.0.0.50 and IOS 1.11.1
    1. New workout app icon
    2.Fine tune slope range to 25.
    3. Update for new model


    * Special to Noza S
    1) Adjustment to serial number rule
    2) Fine tune spindown process time
  • Android 1.0.0.045 /1.8(1) Release Notes
    1. Switch between imperial or metric units in measure
    2. Capbility to show 3rd party app feedback when paired
    3. Optimize user interface (UI) for connect with NOZA S smart trainer
       Optimize incline/decline traing mode
       Optimize resistance simulation mode
    4. Calibrate synchronization with iphone SE/iPhone 5 user interface (UI)
    5. Bug fixes
  • Android 1.0.0.031 /iOS 1.5(12) Release Notes
    1. Add Route simulator function.
    2. Add load mode control in free ride.
    3. Support BLE HR & BLE Cadence Sensor.
    4. Increase several power adjustment function in training mode.
    5. Improve BLE devices connection.
    6. Bug fix.
  • NOZA S Firmware BT204.1.4.02 Release Note
    ● Before updating firmware, please make sure your Xplova Workout App is the latest version.
    ● Make sure Xplova Workout App is connected to Internet.
    ● Make sure Workout App is paired with NOZA S.


    ● Troubleshooting
    NOZA S will reset automatically after receiving firmware update. If it cannot be connected after firmware update, users can simply unplug then plug in the device again to solve this issue.

  • NOZA S BT204.1.4.03 Release Note
    ● Stability improvements

Select Your Language

ASIA PACIFIC

  • English
    AUSTRALIA
  • 日本語
    JAPAN
  • 한국어
    SOUTH KOREA
  • 繁體中文
    TAIWAN
  • ไทย
    THAILAND
  • 简体中文
    CHINA

EUROPE

  • Nederlands
    BENELUX
  • Dansk
    DENMARK
  • Français
    FRANCE
  • Deutsch
    GERMANY
  • Italiano
    ITALY
  • Español
    SPAIN
  • English
    UNITED KINGDOM

AMERICA

  • English
    UNITED STATES

WHERE TO BUY

ASIA PACIFIC

  • BRUNEI
  • HONG KONG
  • JAPAN
  • MALAYSIA
  • SINGAPORE
  • SOUTH KOREA
  • TAIWAN
  • THAILAND
  • VIETNAM
  • CHINA

EUROPE

  • BELGIUM
  • DENMARK
  • ITALY
  • THE NETHERLANDS
  • UNITED KINGDOM
  • SPAIN

AMERICA

  • UNITED STATES

AFRICA

  • SOUTH AFRICA

Important notice about Xplova website service change

Notice to suspend and stop video upload and cloud storage on Xplova website


After a thorough consideration, we must regretfully inform you that service for all X5 product members on video upload to Xplova website (www.xplova.com) will no longer be in service. This change will be effective on January 1st, 2020. Meanwhile, we will remove all X5 members’ video uploads from the cloud storage. If you wish to preserve your video, please spare your time to log-in to Xplova website and migrate stored data to your personal storage (visit video listing, enter preview video mode and then right click mouse button to download) before December 31st, 2019. We sincerely apologies for the inconvenience we have caused you.

Notice of removal on inactive or dormant members in Xplova website


This is to inform you that we will remove any inactive or dormant members on Xplova website (www.xplova.com) for more than three years soon. This change will be effective on January 1st, 2020, all data storage under your account will be eliminated (including but not limited to video, etc.) If you wish to preserve data under your member account, we sincerely invite you to take action immediately by visiting Xplova website and logging-into your account before December 31st, 2019.

Xplova Logo
c 2017 Xplova Inc. All rights reserved.
  • About Xplova
  • Who we are
  • About us
  • Press room
  • Privacy Policy
  • Terms of Service
  • Support
  • FAQ
    • NOZA S
    • X3
    • X5 Evo
    • X5
    • X5 Evo x Bianchi
  • Tutorial
  • Download
  • Contact Us
Apple Store Google Play