Privacy Policy

Our Commitment to You

Xplova Inc, of 8/F, No. 88, Sec. 1, Xin Tai 5th Road, Xizhi, New Taipei City 221, Taiwan, R.O.C. commit to respect and protect the privacy of our user. This Privacy Policy is to inform you of our online information practices, our practices concerning the collection, storage, processing, transfer and use of personal information, and the choices available regarding the collection and use of your personal information. You can access the Xplova service (the “Service”) through our website, APP on Devices, through APIs, and through third-parties. A “Device” is any computer used to access our Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic devices. This Privacy Policy governs your access of our Service, regardless of how you access it, and by using our Service you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.


What We Collect and How We Collect It

We collect various kinds of information to help us better serve uses to our website: Internet Protocol (IP) Addresses For each visitor accessing or using our Service or browsing our website, our web server automatically recognizes and stores the visitor's IP address (the internet protocol address of the visitor's computer) to determine which areas of our website are being visited and how long each visitor spends there. This information helps us understand visitors' traffic patterns through our Service and website so that we can enhance the overall usability of our website. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers. Device Information We may collect device-specific information, such as your hardware model, operating system version and unique device identifiers. We may also collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches. Cookies Like many websites today, we may employ a standard technology called cookies to collect information about how you use our website in order to provide you with a better experience by measuring which areas of our website are of the greatest interest to you or to remember you when you return to visit us. We have no desire or intention to infringe on your privacy while you visit our website. Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You can choose to set your browser to notify you when you receive a cookie, giving you the choice of rejecting or accepting the cookie. Cookies may also be used by third party ad-serving companies when they place ads on our website, and these cookies help control which ads are shown. These ad-serving companies may use cookies to collect non-personally identifiable information from you. Advertisers use this information to target the ads and measure their impact. Personal Information While we do not generally require that you provide us with individually identifiable information in order to visit, access or use our website, at times we may ask you to provide us with personal information that is associated with individually identifiable information, such as your e-mail address, name, mailing address, telephone number, credit card number, demographic information, or persistent identifier (such as user name and password). Providing us with this information allows you to use Xplova’s advanced services, make purchases, register products, receive support, correspond with us, participate in online surveys, subscribe to mailing lists or newsletters, or register for special purchase discounts. We do not require you to provide sensitive personal information (such as information about your health, political or religious beliefs, criminal offences alleged or committed, or sexual orientation), and request that you do not provide us with such information. Any such information you do provide voluntarily to us will be used only in accordance with this Privacy Policy.


What We Do with Personal Information

The personal information you provide may be used to support your customer relationship with Xplova. We want to use this data to tailor your experience at our website and with us generally. We do not collect or use the personal information which you submit for any unrelated purposes, other than when obligated or permitted by local laws to do so without informing you in advance. Unless you instruct us otherwise (as described below), we will send you information about our various service/product upgrades, special offers and other new products and services from Xplova that we feel may be of interest to you. Only Xplova (or agents working on behalf of Xplova) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. You may also opt-out of receiving future mailings at any time by contacting Xplova; see the opt-out section below. We may also use your information to comply with laws or to defend ourselves in claims under such laws, or when necessary to exercise Xplova’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any use of your personal information is fair, lawful and proportionate. Xplova will not share your personal information with any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with Xplova’s agents or contractors for the purpose of providing services, processing transactions or performing statistical analysis. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third party agents or contractors with the minimum amount of information needed to complete the requested services or transaction. Your information may also be disclosed to third parties where we are legally required or entitled to do so, for example in response to a request from a government or regulatory authority or in connection with potential legal proceedings. Xplova is not responsible for the actions of any government or regulatory authority with respect to your information or data. If we merge with another business (or enter into discussions concerning the same) we may share your information with such a business and its advisers; however, if we do so, we will ensure steps are taken so that your rights in relation to your information continue to be protected.


Children's Guidelines

Xplova will NOT knowingly collect online contact information from children or minors (as defined by local requirements), and if we learn that we have personal information about a child or minor, we will delete it from our systems. Xplova encourages parents or guardians (including other legal representatives) to spend time online with their children and to participate in their online activities. Children or minors are eligible to use our online sales transactions services ONLY with a parent’s or guardian's consent to and payment for the transaction, or to the extent permitted by applicable law. If you are a child or a minor, you are required to get the permission of your parents or guardians in order to complete certain transactions on this website.


Users from Outside of Taiwan

If you are visiting our website from outside of the Taiwan or otherwise contacting us from outside of the Taiwan, please be aware that your personal information may be transferred to, stored or processed in our servers which may not be located in your countries. The data protection and other laws of Taiwan and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our Service, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.


Users from Taiwan

If you are a user from Taiwan, we hereby draw your attention to the following in accordance with the relevant law and regulations of Taiwan: We will maintain and, when necessary, use your personal data from the time when you provide it to us through any means until you request us to delete it. The geographical scope of our use of your personal data is limited to Taiwan, the jurisdiction in which you locate. You may exercise the following rights with respect to your personal data pursuant to the Personal Data Protection Law: any inquiry and request for a review of the personal information (fees apply depending on each individual case); any request to make duplications of the personal information (fees apply depending on each individual case); any request to supplement or correct the personal information; any request to discontinue collection, processing or use of personal information; and any request to delete the personal information. The servers providing online services process and store an enormous amount of information each day and keeps a record of the processing performed. These computer records are called “log files”. After the information in the log files has been processed, it is stored and blocked from further access. Until the information is stored, your account information may remain in our active server log files. If the data which you provide contains the personal data of any third party, you confirm that such third party has knowledge of the rights under this Privacy Policy, and guarantee that you have obtained the consent of such third party and authorize us to use the personal data of such third party in accordance with this Privacy Policy. If you decline to provide, or request us to cease using and processing, or request us to delete, your personal data, we will be unable to contact you for the relevant matters regarding our Service, keep a record for future inquiry, provide you with the latest information of the our Service or conduct customer satisfaction survey, and we may not continue our Service and shall not be responsible for any losses arising therefrom.


Use and Disclosure of Anonymous Aggregated Information

Xplova may also collect, aggregate and maintain anonymous information about our users and online visitors to our website, such as visitors' hobbies, interests, purchasing habits and the like. This data can then be used to tailor our content and services to deliver a better experience for visitors. In addition, Xplova may also share such aggregate information about our visitors with advertisers, business partners, sponsors and other third parties, for example, to inform them of the percentage of male/female visitors or the percentage of visitors within a particular age range.


Security Measures

We protect the personal information which you share with us. At Xplova, access to your personal information is limited to people who need it to do their work. It is our policy to maintain the integrity of any personal information in our possession. To prevent security breaches, Xplova uses several security techniques, such as SET or industry-standard Secure Socket Layer (SSL) encryption for transmission of credit card information or wherever personal information is required, to protect any personal information from unauthorized access by users; however, we cannot and do not guarantee security on the internet.


Inquiries or Questions – Your Rights

In connection with processing of your personal data, you have certain rights:
If you have questions or concerns about Xplova policies and practices for handling personal information received through this online service, please contact


How to Opt-Out of Our Use of Your Personal Information

You may, at any time, opt-out of our use of your personal information by contacting Xplova. We will remove your personal information from our database(s) as soon as reasonably possible.


Linked Websites

Other websites that are linked to/from our website may have different policies. Xplova does not share any personal information collected with those websites and is not responsible for any information or content of those websites. We encourage you to review the privacy policies posted on those websites for details. Xplova does not warrant or support any information or policies given on any website that is not controlled by Xplova.



For any questions or comments regarding this Privacy Policy or our website, please contact us at: Xplova Inc., Apr. 2018