X5 Evo- How to Use:
  • Q:How do I register my X5 Evo?
    You can sign up for a new account at www.xplova.com.
  • Q:How do I connect my X5 Evo to peripheral devices (e.g. heart rate belt)?
    1. Go to [Settings] > [ANT+] > [Heart Rate Belt] or other sensors (Speed/Cadence/Combo Sensors/Power Meter).
    2. Click [Search Again].
    3. Please power on or turn on the wireless sensors. Sensor ID will appear on your screen shortly.
    4. Click on the desired ID and wait for the device to display a number.
    5. Go back to the previous menu. You will see the corresponding number of the sensor once the connection is successful.
    6. You can start your workout now. The sensor values will change based on your physical condition.
  • Q:How do I remove peripheral sensors (e.g. heart rate belt) from my X5 Evo?
    1. Enter [ANT+] menu. You will see an ID number display under the connected device.
    2. Long press and hold the ID number to remove the pairing.
  • Q:How do I switch between data-linked auto record, manual record, time-lapse, and loop mode?
    On homescreen, long press the REC button to switch between auto record, manual record, time-lapse, and loop mode.
  • Q:How do I adjust the length of recording for auto record mode?
    Go to [Settings] > [Recording Settings] > [Record Mode Settings] > [Event mode] > [Recording Duration] to adjust to 3, 6, 9, 15, or 30 seconds.
  • Q:How do I plan a new route?
    Please log in to your account on www.xplova.com, and then select [Routes] > [Plan Routes]. Or you can also plan a new route on the Xplova Connect App.
  • Q:Where can I find SmartSigns?
    Press the [Route] icon on the homescreen > Select a route marked with SmartSigns > Click [Ride This Route] > Press the [Up] key to bring up the SmartSign menu. Click on the SmartSign markers to learn about their positions on the route as well as their detailed information.
  • Q:Where can I find the Altitude Chart?
    Once you select a bike route, press [Ride This Route] > Press the [Down] key to bring up the Altitude Chart, where you can zoom in/out to see detailed topographic changes.
  • Q:When should I do Altitude Calibration?
    X5 Evo measures altitude using a barometric altimeter, which is highly sensitive to changes in air pressure and temperature. To ensure the accuracy of the altimeter under changing weather conditions, it is advised to manually set the altitude instead of using automatic adjustment by GPS.
    Please find a location with a known altitude, or use Google Maps/Earth to check the alittude. Go to Quick Menu > [Altitude Calibration] > [Disable Auto Calibration] > [Select Altitude], and press the pen icon at the upper right corner to edit the altitude reference point. Up to three reference points can be preset for quick altitude correction later on.
  • Q:How do I change the display from kilometers to miles?
    Go to [Settings] > [System] > [Units] and change from Metric system to Statute system.
  • Q:How do I adjust the backlight timeout? What are the options? How do I turn on auto brightness?
    1. Go to [Settings] > [System] > [Display] > [Backlight On] to choose the desired duration for backlight.
    2. There are six options for duration: 5s, 15s, 30s, 1 min, 2 mins, and Always.
    3. Go to [Settings] > [System] > [Display] > [Brightness], and turn on [Auto-Brightness] (as the default setting).
  • Q:How do I update the software? 
    Once connected to Wi-Fi, go to [Settings] > [System] > [About]. Press "CHECK THE LATEST UPDATE" to download and install software which updates automatically.
  • Q:What should I do if my X5 Evo's Wi-Fi signals seem to be weak? 
    Go to [Settings] > [Network] > [Wi-Fi] > [Wi-Fi Settings], and select the wireless network with higher speed from the selection menu.

  • Q:My X5 Evo's GPS signal reception seems to be poor. What should I do? 
    First, allow the unit to reacquire GPS satellite signals. If the unit is still unable to locate your current position, it might be because there are tall obstructions around you, such as elevated roads, high-rise buildings, and the like. Or you can reset the GPS receiver and locate your position again in an open area.

  • Q:How do I adjust the time set in X5 Evo's GPS module? 
    The GPS module automatically adjusts the time once it receives GPS signals from three of the (3D) satellites. Therefore, you don't need to change it manually.

  • Q:Once I finish my ride, do I need to plug in my PC to transfer my data? 
    No, you don't need to. You can upload your data to Xplova's platform ( www.xplova.com ) through the Xplova Connect App.
  • Q:How do I combine my data and footage and share them on social media? 
    By using the Xplova Video App, you can edit your riding footage and overlay data on the footage. Once you're finished, you can share them instantly to your social media.

  • Q:How do I pair my X5 Evo with my smartphone to use the Xplova Connect App?
    1. Launch the Xplova Connect app on your smartphone.
    2. Either tap [Menu] icon at the upper-left corner on My Connect screen or swipe right from the left edge of the screen to pull open the Side menu.
    3. Go to [Settings] > [My Device].
    4. Tap [+] icon at the bottom-right corner of the screen and select X5 Evo.
    5. Follow the prompts to begin pairing. (Before pairing, make sure the X5 Evo’s Wi-Fi is connected to your smartphone’s hotspot.)
    6. On X5 Evo, select [Settings] > [Network] > [Data Sync]. Then tap PAIR as prompted.
    7. On your smartphone, select X5 Evo from the [New Device Found] list. Please turn [Download & Upload] switch to ON (default) for automatic data transmission.
    8. Once successfully paired, the activity data will be automatically transferred from X5 Evo to smartphone.
    Note: You only need to pair your smartphone with X5 Evo once and it will automatically recognize X5 Evo each time.

  • Q:How do I unpair my X5 Evo with my smartphone? 
    On X5 Evo, select [Settings] > [Network] > [Data Sync]. Then tap UNPAIR.

  • Q:What can I do with the Xplova Connect App?
    With the Xplova Connect App, you can:
    1. View and store your recorded activities that are synced from your X5 Evo.
    2. Create a custom cycling route and send it to your X5 Evo.
    3. Download a cycling route from Xplova's website and send it to your X5 Evo.
    4. Download training plans and upload them to your X5 Evo.
    5. Upload your cycling activities, performance data, and bike routes to different platforms (e.g., Xplova, Strava).

  • Q:How do I pair my X5 Evo with my smartphone to use the Xplova Video App?
    1. Launch the Xplova Video app on your smartphone.
    - Tap [Device] icon at the upper-right corner of the screen to connect X5 Evo; or
    - Tap [Menu] icon at the upper-left corner of the screen; or
    - Swipe right from the left edge of the screen to pull open the Side menu.
    - Then select [Device connect].
    2. Connect X5 Evo’s Wi-Fi to your smartphone’s hotspot. Then tap [Next].
    3. Select X5 Evo from the [Other devices] list.
    4. Once your smartphone and X5 Evo have been paired successfully, tap [Device] icon again to access [Video folders] on X5 Evo.
    5. Select a folder, long press the video files you’d like to copy and tap [Download] icon to download.
    6. Video files will be copied and saved in thumbnails in [All Videos] screen on Xplova Video app.

  • Q:What can I do with the Xplova Video App? 
    With the Xplova Video App, you can:
    1. View and store your recorded video clips that are synced from your X5 Evo.
    2. Trim and edit your video clips.
    3. Add data overlays on your edited videos.
    4. Share your ride videos to social media.

X5 Evo- Hardware:
  • Q:How long can X5 Evo record video footage?
    Without loading extra maps other than preloaded ones, you can record up to one hour of footage.
  • Q:Can X5 Evo videorecord for an extended period of time?
    By using manual recording mode, you can videorecord for an extended period of time, given the remaining memory space.
  • Q:Does X5 Evo come with the function of dashboard camera?
    X5 Evo supports dash-cam recording. It recycles every 20 minutes.
  • Q:What items are included in the standalone product package?
    The package includes the main unit, an extended out-front bike mount, a USB cable, a tightenting strap, a quick guide, and a warranty card.
  • Q:Is the charging cord for X5 Evo identical to that of a cellphone? 
    Yes, any standard Micro USB cable for Android devices can be used interchangeably.
  • Q:Is X5 Evo's bike mount compatible with other brands' mounts? 
    It is recommended to use Xplova X5 Evo's original bike mount. Using other brands' bike mounts may induce accidental vibration, and the device may fall off.
  • Q:Can I use Xplova's Heart Rate Belt or 2-in-1 Combo Sensors with other competing cycle computers? 
    Yes, they are compatible with all ANT+ wireless-enabled sensors.
  • Q:Is there any detailed specification information of X5 Evo available? 
    Yes, please visit www.xplova.com for the details.

X5 Evo- Software:
  • Q:What is the difference between OSM Maps and Google Maps?
    They belong to different map systems, but both of them offer clear guidance on bike routes. One major difference is that OSM Maps provide detailed cycling routes and mountain trails, while Google Maps don't.
  • Q:Will I get charged for downloading maps on my X5 Evo?
    The OSMs for X5 Evo are currently free. You won't get charged for downloading maps on your X5 Evo.
  • Q:Are there offline maps available for X5 Evo?
    Yes, the OSM Maps can be downloaded and used offline.
  • Q:What are the available languages in X5 Evo?
    X5 Evo currently supports English, German, French, Italian, Spanish, Danish, Dutch, Thai, Japanese, Traditional Chinese, and Simplified Chinese. (Support for more languages is planned for the future.)
  • Q:Does X5 Evo support training plans?
    Yes, you can download training plans and upload them to your X5 Evo through the Xplova Connect App. You can also download training plans from TrainingPeaks and upload them to your X5 Evo through the Xplova Connect App.
  • Q:Can X5 Evo stream to Strava?
    Yes, you can directly upload your cycling data to Strava through the Xplova Connect App. Please make sure you have an existing Strava account, or sign up for a new one, before uploading your data from your X5 Evo to Strava.
  • Q:Can I share videos from my X5 Evo to Facebook?
    Yes, once you finish your ride, you can share your videos to Facebook through the Xplova Video app, by which you can edit your footage.
  • Q:Can other softwares be installed on X5 Evo?
    No, this is not possible. This is to prevent other softwares from causing the device to crash.
  • Q:Can I change the background color to black or white?
    Yes, the background can be manually changed to suit your preferences. (However, if auto-adjust is chosen, the background color will be white during daytime while changing to black in the evening.)
  • Q:Does X5 Evo have NFC transmission capability?
    No, it does not. Since NFC only works over a limited distance, the unit does not include this function.

Service:
  • What are the sales channels for X5 Evo?
    Please visit https://www.xplova.com/tw/wheretobuy. for all sales channel information.
  • What is the warranty period for the Xplova X5 Evo?
    One-year warranty period from the date of purchase in the receipt. (Supplies not included.)
  • Is there a user manual for X5 Evo?
    Yes, you can find a quick start guide in the product package. You can also download the digital version at https://www.xplova.com/us/support
  • What is the contact information for X5 Evo?
    You can contact us by calling +886-2-27903878, or by sending an email to service@xplova.com.
  • If an Xplova product's warranty has expired or is not in effect, will there be any additional costs incurred for repairs?
    If the product is not within the duration or scope of warranty, the cost of parts and labor for repairs will be charged to the customer. Our customer service team will provide you with an accurate price quote.
  • What is the warranty period for the X5 Evo's accessories?
    The main body of the accessories, such as the ANT+ Heart Rate Belt and ANT+ Speed-Cadence Sensor XA-CS2, is subject to one-year warranty period. However, the warranty does not apply to the related consumables, such as the Belet for XA-HR2 and Cadence magnets. This is because their lifespan is dependent upon their frequency and pattern of use. It is therefore recommended to replace these parts periodically.
  • Where can I have my X5 Evo repaired in Taiwan if needed?
    Please call our service line (02)2790-3878, or email us at service@xplova.com. Our service team will provide you with assistance promptly.
  • Where can I have my X5 Evo repaired outside Taiwan if needed?
    Europe

    Italy   +39 02 36 00 49 52
      xplovaServiceIT@Sertec360.com

    Germany
      +49 04102 9982 811
      xplovaServiceDE@Sertec360.com

    United Kingdom
      +44 0371 760 1019
      xplovaServiceUK@Sertec360.com

    France
      +33 01 72 02 30 63
      xplovaServiceFR@Sertec360.com

    Spain
      +34 91 414 24 07
      xplovaServiceES@Sertec360.com

    Denmark   +45 78737424   XplovaServiceDK@Sertec360.com

    Asia

    Japan   +81-3-6386-9681
      style_b_staff@ncd.co.jp

    Thailand
      +66 2685 4311
      acercare@acer.co.th

    Hong Kong
      +852 2520 2000
      info@hkacsc.com.hk

  • Where can I get the latest news and information about Xplova?
    You can sign up for Xplova's newslettter on www.xplova.com. Or visit us on Xplova's Facebook page for the latest news and information.