Our Commitment to You
What We Collect and How We Collect It
We collect various kinds of information to help us better serve uses to our website:
Internet Protocol (IP) Addresses
For each visitor accessing or using our Service or browsing our website, our web server automatically recognizes and stores the visitor's IP address (the internet protocol address of the visitor's computer) to determine which areas of our website are being visited and how long each visitor spends there. This information helps us understand visitors' traffic patterns through our Service and website so that we can enhance the overall usability of our website. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers.
We may collect device-specific information, such as your hardware model, operating system version and unique device identifiers. We may also collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
What We Do with Personal Information
The personal information you provide may be used to support your customer relationship with Xplova. We want to use this data to tailor your experience at our website and with us generally. We do not collect or use the personal information which you submit for any unrelated purposes, other than when obligated or permitted by local laws to do so without informing you in advance.
Unless you instruct us otherwise (as described below), we will send you information about our various service/product upgrades, special offers and other new products and services from Xplova that we feel may be of interest to you. Only Xplova (or agents working on behalf of Xplova) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. You may also opt-out of receiving future mailings at any time by contacting Xplova; see the opt-out section below.
We may also use your information to comply with laws or to defend ourselves in claims under such laws, or when necessary to exercise Xplova’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any use of your personal information is fair, lawful and proportionate.
Xplova will not share your personal information with any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with Xplova’s agents or contractors for the purpose of providing services, processing transactions or performing statistical analysis. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third party agents or contractors with the minimum amount of information needed to complete the requested services or transaction.
Your information may also be disclosed to third parties where we are legally required or entitled to do so, for example in response to a request from a government or regulatory authority or in connection with potential legal proceedings. Xplova is not responsible for the actions of any government or regulatory authority with respect to your information or data.
If we merge with another business (or enter into discussions concerning the same) we may share your information with such a business and its advisers; however, if we do so, we will ensure steps are taken so that your rights in relation to your information continue to be protected.
Xplova will NOT knowingly collect online contact information from children or minors (as defined by local requirements), and if we learn that we have personal information about a child or minor, we will delete it from our systems. Xplova encourages parents or guardians (including other legal representatives) to spend time online with their children and to participate in their online activities. Children or minors are eligible to use our online sales transactions services ONLY with a parent’s or guardian's consent to and payment for the transaction, or to the extent permitted by applicable law. If you are a child or a minor, you are required to get the permission of your parents or guardians in order to complete certain transactions on this website.
Users from Outside of Taiwan
Users from Taiwan
If you are a user from Taiwan, we hereby draw your attention to the following in accordance with the relevant law and regulations of Taiwan:
We will maintain and, when necessary, use your personal data from the time when you provide it to us through any means until you request us to delete it. The geographical scope of our use of your personal data is limited to Taiwan, the jurisdiction in which you locate.
You may exercise the following rights with respect to your personal data pursuant to the Personal Data Protection Law:
any inquiry and request for a review of the personal information (fees apply depending on each individual case);
any request to make duplications of the personal information (fees apply depending on each individual case);
any request to supplement or correct the personal information;
any request to discontinue collection, processing or use of personal information; and
any request to delete the personal information.
The servers providing online services process and store an enormous amount of information each day and keeps a record of the processing performed. These computer records are called “log files”. After the information in the log files has been processed, it is stored and blocked from further access. Until the information is stored, your account information may remain in our active server log files.
If you decline to provide, or request us to cease using and processing, or request us to delete, your personal data, we will be unable to contact you for the relevant matters regarding our Service, keep a record for future inquiry, provide you with the latest information of the our Service or conduct customer satisfaction survey, and we may not continue our Service and shall not be responsible for any losses arising therefrom.
Use and Disclosure of Anonymous Aggregated Information
Xplova may also collect, aggregate and maintain anonymous information about our users and online visitors to our website, such as visitors' hobbies, interests, purchasing habits and the like. This data can then be used to tailor our content and services to deliver a better experience for visitors. In addition, Xplova may also share such aggregate information about our visitors with advertisers, business partners, sponsors and other third parties, for example, to inform them of the percentage of male/female visitors or the percentage of visitors within a particular age range.
We protect the personal information which you share with us. At Xplova, access to your personal information is limited to people who need it to do their work. It is our policy to maintain the integrity of any personal information in our possession. To prevent security breaches, Xplova uses several security techniques, such as SET or industry-standard Secure Socket Layer (SSL) encryption for transmission of credit card information or wherever personal information is required, to protect any personal information from unauthorized access by users; however, we cannot and do not guarantee security on the internet.
Inquiries or Questions – Your Rights
In connection with processing of your personal data, you have certain rights:
- You have the right to obtain confirmation as to whether or not your personal data is processed.
- You have the right to be informed of (i) the source of your personal data; (ii) the purposes and methods of the processing; (iii) the data custodian’s identity; and (iv) the third-party entities or categories of entities to whom or which the personal data may be communicated.
- You have the right to obtain: (i) updating, rectification or integration of your data; and (ii) erasure, anonymization or blocking of your data if processed unlawfully.
- You have the right to object, in whole or in part (i) on legitimate grounds, to the processing of your personal data, even though the data is relevant to the purpose of the collection; and (ii) to the processing of your personal data, where it is made for the purpose of sending advertising materials or direct selling, or else for the performance of market or commercial communication surveys.
If you have questions or concerns about Xplova policies and practices for handling personal information received through this online service, please contact support@Xplova.com.
How to Opt-Out of Our Use of Your Personal Information
You may, at any time, opt-out of our use of your personal information by contacting Xplova. We will remove your personal information from our database(s) as soon as reasonably possible.
Other websites that are linked to/from our website may have different policies. Xplova does not share any personal information collected with those websites and is not responsible for any information or content of those websites. We encourage you to review the privacy policies posted on those websites for details. Xplova does not warrant or support any information or policies given on any website that is not controlled by Xplova.
Xplova Inc., March 2016